About the company:
Flytoget had just finished an internal Employee Satisfaction Survey stating some teamwork and collaboration challenges especially from IT-department throughout the whole company. Second challenge was based on critical low scores on Customer Satisfaction Surveys. Something needed to be done.
ResultatPartner was hired to conduct a customized Training for the IT-department. Steering Group was established with clear goals and mission.
Our working model
- Step one; Performance-analysis. Defining strong and weak areas, KPI`s, Goals and Actions.
- Step two; Develop customized and practical content.
- Step three; Provide practical Training and get people committed to the actions.
- Step four; Follow up, measure, communicate, motivate, feedback, implement strategies into actions.
- Step five; Secure process. Visualize progress. Adjust goals and actions. Execute new strategies.
After one year; we improved dramatically employee satisfaction index with clear effect on internal cooperation, motivation and collaborations. Secondly; Flytoget raised from 8th place to # 1 on the largest Customer Satisfaction Survey amongst 180 different industries. Our project continued for another 2 years .