Service Consultant Training Membership – 9 Months
License Access – Requires Separate Trainer-Led Program
What it is
The Service Consultant Training Membership – 9 Months provides license-based access to the Improve system for in-depth, long-term service capability building. It includes PDP planning, milestone tracking, and trainer-led guidance to ensure sustained results.
Who it is for
Service consultants and technical support staff handling complex or long-term client relationships.
What you can do
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Complete a 360° Service Skills Assessment.
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Develop a PDP targeting advanced service strategies.
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Track KPI improvements and service quality over time.
One-on-One Meetings & Milestone Reviews
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Frequency: 9 meetings, 1 hour each, every 4 weeks.
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Purpose:
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Review PDP actions and service performance.
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Assess KPI impact on client satisfaction.
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Adjust strategies to maintain improvement.
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9-Month Focus
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Lead initiatives for service excellence.
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Build proactive problem-resolution capabilities.
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Strengthen client loyalty through high-quality interactions.