Service Consultant Training Membership – 3 Months
License Access – Requires Separate Trainer-Led Program
What it is
The Service Consultant Training Membership – 3 Months is a license-based access to the Improve system for service professionals seeking rapid improvement in customer interaction and service delivery. It includes a structured Personal Development Plan (PDP), milestone tracking, and KPI monitoring — but must be run in addition to a separate trainer-led program to ensure practical skill application.
Who it is for
Customer service representatives, service advisors, and technical support staff who need immediate results in client satisfaction, communication, and problem-solving.
What you can do
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Complete a 360° Service Skills Assessment.
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Create a PDP with short-term, high-impact service goals.
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Track KPI progress and service performance in Improve’s dashboards.
One-on-One Meetings & Milestone Reviews
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Frequency: 3 meetings, 1 hour each, every 4 weeks.
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Purpose:
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Review PDP actions and service performance.
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Assess improvements in customer satisfaction metrics.
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Adjust actions for the next period.
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3-Month Focus
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Improve 2–3 priority service competencies.
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Enhance communication and problem resolution speed.
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Increase customer satisfaction scores quickly.
